a) Reservations are only considered to be made after full payment on the platform and confirmation of successful payment has been received.
b) The municipal tax in force on the date of the reservation is added to the reservation amount, which in 2024 was €2 per person per night, for guests aged 13 or over. The municipal tax must be paid to Castle Inn Lisbon.
c) Access to the Castelo area, Lisbon's historic district, is only permitted to certain vehicles, such as taxis and bus 737. Castle Inn Lisbon provides this and other useful information by email before check-in. We would appreciate it if guests read this information that we send to help with check-in and their stay.
d) Guests must fill out a file with the requested personal data, for all guests, which is required by the Portuguese authorities, even if they have already provided this data in other accommodations. The file must be fully completed before the day of check-in, otherwise no information for self check-in will be sent.

e) Identification documents will be required upon check-in or during the stay in the apartment.
f) Only guests whose details have been provided may stay in the apartments. Only the maximum number of people indicated on this website for each apartment may stay in the apartments (2, 3 or 4 people, depending on the apartment).
g) Minimum age for booking is 18 years old, and guests must remain in the reserved accommodation for the entire stay. Guests under this age are welcome but must be accompanied by adults.
h) Free cancellation of the booking up to 7 days before check-in, with a full refund to the guest, minus the financial costs of the return charged by the platform. If the booking is cancelled during the 7 days before check-in or in the event of a no-show, no refund will be made to the guest.
i) The apartments are provided with bed linen and towels, as well as amenities.
j) Cleaning at the beginning and end of the stay are included in the booking price.
l) Cleaning during the stay, or replacement of bed linen and towels, are not included in the reservation. These services can be provided upon request, at an additional cost.
m) The reservation does not include breakfast or any other meal.
n) Parties in the apartments and illegal activities are not permitted.
o) Smoking is not permitted in the apartments or in the common areas of the building. The consumption of drugs, excessive alcohol consumption or consumption of illegal substances is also prohibited.
p) Guests must adopt a prudent use and care of the apartment equipment and respect the artist's paintings there, as well as other decorative elements and property in general.
q) It is mandatory to respect the quiet period, from 11 pm to 8 am.
r) It is mandatory to respect the check-out time (until 11 am), and the guest must remove all his/her belongings.
s) Castle Inn Lisbon is not responsible for any property left inside the apartments after the guest has left, which can be returned at the guest's request, within a period of one week, with the guest bearing the costs of the return.
t) Castle Inn Lisbon reserves the right to access the apartments at any time, if necessary, for inspections, repairs and emergencies, with due respect for the privacy of guests.
u) Castle Inn Lisbon is not responsible for any damages caused, directly or indirectly, that may occur during the guests' stay at the accommodation, such as personal injury, theft, robbery or criminal behavior, losses due to fire or misconduct, etc.
v) By making the reservation, guests accept these conditions.
x) Failure to comply with these conditions, in particular those referred to in n) and o) may result, during the stay, in the cancellation of the reservation and eviction from the apartment without the guest being entitled to any refund, as well as reporting to the authorities.

z) For stays between November 1st and February 28th, please contact us for low season conditions.